Terms & Conditions

Credit Cards

Credit card numbers are secure when you give them to us on the phone or via our website. When orders are sent from our website via email, they do NOT include your credit card number. This provides you with the highest-level security possible today.

Quality

Simply put, we will meet or exceed your manufactured and distribution product quality requirements each and every time. Every manufactured product run undergoes rigorous in-coming, in-process, post-production and end of shelf-life quality testing which will be provided to you upon request. We will also perform any “custom quality control testing” you desire (e.g. test custom products with positive and negative growth strains). Our goal is “100% right 100% of the time!”

Cancellation

Once product has left our facility it is subject to our Returned Goods policy (see below). Cancelled orders for custom-made products will be charged according to cost incurred at date of cancellation including time and materials. All cancellations must be confirmed in writing, faxes are acceptable.

Returned Goods

Once product has left the Baltimore BioWorks facility it is subject to this Returned Goods policy. All items you wish to return must first receive a “Returned Goods Authorization” (RGA) number by calling Customer Service. A “Proper Storage” document will then be faxed for your signature assuring us that you have held the products in the necessary storage conditions. Once the Proper Storage document is received, a “Will Call” shipping ticket will be issued. All returned goods will be charged a restocking fee.

Rush Orders

Let us know and we’ll do our best to get you what you need, when you want it – this includes weekends, holidays and international shipments. Your research and manufacturing labs often run 24/7 and so do we. We’re here for you!

Satisfaction Guarantee

Your satisfaction is our ultimate goal. We want your experience with Baltimore BioWorks to be so pleasant that you consider us your research partner. If any product or service we provide doesn’t meet or exceed your expectations, we’ll make it right – no questions asked. We believe in the old adage the customer is ALWAYS right.

Shipment Methods

Orders are shipped FOB Baltimore, Maryland. Baltimore BioWorks is not responsible for freight carrier delays nor for freight damages. Damages must be reported immediately to the freight carrier.

Standing Orders

Many customers prefer to place Standing Orders. This insures uninterrupted deliveries. If you wish to place a standing order please call 443-388-9554. Please note that you can change the quantity of a Standing Order at any time 24-hours prior to delivery, including cancelling a delivery without penalty.

Website Information

Every effort has been made to ensure the accuracy of the information contained in this website. If there are any unintentional errors, especially in pricing information, we regret the misinformation but we will not provide any product or services that are listed in error. Please bring any such errors to our attention and they will be corrected immediately.